Scheduling Policy

To ensure fair and efficient scheduling jobs are prioritised in the following order:

Scheduling Priorities

1. Safety-Related & Emergency Jobs

Top priority is given to work that addresses a safety risk or needs urgent attention, such as:

• Installing handrails or grab rails.

• Repairing broken decking boards or trip hazards.

• Urgent repairs to prevent injury or further damage.
  
  

2. Urgent Jobs

Next in line are time-sensitive jobs, such as:

• Work required before tenants or owners move in.

• Customers requiring assistance part way through assembling flat pack furniture.

• Jobs tied to a specific deadline.
  
  

3. Customers with Good Payment Records & New Clients

Priority is given to:

• Returning clients with a consistent payment history

• New customers looking to start a working relationship
  
  

4. All Other Jobs

Routine, non-urgent work is scheduled around higher-priority tasks and may be subject to more flexible timing.

How Scheduling Works

Jobs are planned to occur within a specific week, based on availability and priority.
Exact dates and times are usually confirmed during the week prior, once the schedule is finalised.
If customers have specific timing preferences, please let us know and we’ll do our best to accommodate.

Work Hours

Standard working hours are weekdays, 8:00 am to 5:00 pm.
Evening or weekend work may be available by prior arrangement and may incur additional charges.

Rescheduling & Flexibility

We aim to stick to all confirmed bookings, but sometimes changes are necessary due to:

• Delays on previous jobs

• Weather conditions

• Illness or other unforeseen issues

These situations are rare, but when they occur, we will communicate promptly and reschedule as soon as possible.

We also understand that customers occasionally need to reschedule. We just ask for as much notice as you can give so we can adjust our calendar smoothly.

Other Important Information

Customers with overdue invoices will experience delays to future bookings and / or rescheduling of existing bookings unless a prior agreement is in place.